Ivory Muse offers delivery Australia-wide through Australia Post.
We take care when preparing and packaging each order.
Delivery Timeframes
Products
Once your order has been dispatched, delivery is estimated to take approximately 2-6 business days for standard shipping and approximately 1-3 business days for express shipping.
This depends on your location.
Delivery timeframes are estimates and may vary during peak periods, public holidays or due to delays experienced by Australia Post.
Samples
Standard sample shipping takes approximately 2-6 business days.
Express sample shipping takes approximately 1 to 3 business days.
Order Processing
As our fabrics are individually measured and cut to your selected length, please allow time for your order to be carefully prepared before dispatch.
You will receive confirmation once your order has been dispatched.
Shipping Costs
Shipping costs will be displayed at checkout before you complete your purchase.
Products
Standard shipping - $16 AUD (including GST)
Express shipping - $25 AUD (including GST)
Samples
Standard shipping - $6 AUD (including GST)
Express shipping - $12 AUD (including GST)
Tracking Your Order
Once your order has been dispatched, tracking information will be sent to the email address provided with your order.
You can use this information to track the progress of your delivery through Australia Post.
Delivery Address
Please ensure your delivery address is complete and correct before placing your order.
If you notice an error after placing your order, please contact us as soon as possible at info@ivory-muse.com.au
We will do our best to update your details if the order has not yet been dispatched. Once an order has been dispatched, we may not be able to change the delivery address.
Delayed or Missing Parcels
If your parcel has not arrived within the expected delivery timeframe, please check your Australia Post tracking information first.
If you require further assistance, contact us at info@ivory-muse.com.au with your order number and we will assist with investigating the delivery.
Parcels Damaged in Transit
If your parcel arrives damaged, please contact us as soon as possible at info@ivory-muse.com.au
Please include your order number and clear photographs of the parcel, packaging and affected fabric so our team can review the issue and assist you.
Please retain the original packaging while your enquiry is being reviewed.
Contact
For questions regarding shipping or delivery, please contact:
Ivory Muse