At Ivory Muse, each fabric order is carefully prepared and cut to your selected length. Please review your fabric selection and quantity carefully before placing your order.
Change of Mind
As our fabrics are cut specifically to your requested length, we do not accept returns, exchanges or refunds for change of mind once the fabric has been cut.
This includes ordering the incorrect quantity, changing your mind about the colour or fabric, or deciding the fabric is no longer suitable for your intended project.
Where available, we recommend ordering a swatch before purchasing a larger quantity.
Faulty, Damaged or Incorrect Orders
If your fabric arrives faulty or damaged, you received an incorrect item, or there is another issue with your order, please contact us so we can review the matter and assist you.
We recommend inspecting your fabric upon arrival and before cutting, washing, sewing or otherwise altering it.
Requesting a Return or Refund
All return and refund requests must first be submitted to Ivory Muse management by email at info@ivory-muse.com.au
Please include:
- Your full name
- Order number
- Reason for your request
- Clear photographs of the fabric or issue, where applicable
Our team will review your request and provide you with the appropriate next steps.
Please do not return any fabric to Ivory Muse unless you have first received return instructions from our team.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
If your fabric has not yet been cut, we may be able to amend or cancel your order. Once the fabric has been cut to your requested length, changes or cancellations may no longer be possible.
Refunds
Where a refund is approved, it will be issued to the original payment method used for your purchase.
Processing times may vary depending on your bank or payment provider.
Contact
For all return and refund enquiries:
Ivory Muse Management