Last updated: August 2026
Ivory Muse respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or use our website, make a purchase, join our mailing list, contact us or otherwise interact with Ivory Muse.
Please read this Privacy Policy carefully so you understand how your personal information may be handled when interacting with us.
Personal Information We Collect
The personal information we collect will depend on how you interact with Ivory Muse and may include:
- Contact details: including your name, email address, phone number, billing address and delivery address.
- Order and transaction information: including products you view, add to your cart or purchase, your order history, returns, cancellations and transaction details.
- Payment information: including information required to process your payment. Payments are processed through the payment services available through our website.
- Account information: including account details, preferences and settings where customer accounts are available.
- Communications with us: including information you provide when contacting us about an order, product or other enquiry.
- Marketing preferences: including whether you have joined our mailing list or chosen to receive marketing communications.
- Device information: including information about your device, browser, network connection, IP address and similar identifiers.
- Website usage information: including information about how you browse, navigate and interact with our website.
How We Collect Personal Information
We may collect personal information:
- Directly from you when you make a purchase, create an account, join our mailing list, complete a form, contact us or otherwise provide information to Ivory Muse.
- Automatically when you visit or interact with our website, including through cookies and similar technologies.
- From service providers that assist us in operating our website, processing transactions and providing our services.
- From other third parties where permitted and relevant to the operation of our business.
How We Use Your Personal Information
Provide & Improve Our Services
We may use your information to process payments and orders, arrange delivery, manage customer accounts, provide customer support, manage returns and other order enquiries, remember customer preferences and improve our website, products and overall customer experience.
Marketing & Communications
Where you have chosen to receive marketing communications, we may use your information to send you Ivory Muse news, collection launches, product releases, journal content, offers and other relevant updates.
We may also use information about how customers interact with our website and communications to better understand our audience and improve our marketing.
Security & Fraud Prevention
We may use personal information to help provide a secure shopping experience and to detect, investigate and prevent suspected fraudulent, unauthorised, illegal or malicious activity.
Communicating With You
We may use your information to respond to enquiries, provide customer support and communicate with you about your orders, account or relationship with Ivory Muse.
Legal & Business Requirements
We may use or retain personal information where reasonably necessary to comply with applicable laws, maintain business and transaction records, respond to lawful requests or protect our rights and interests.
Email Marketing
If you join our waitlist, subscribe to our mailing list or otherwise choose to receive marketing communications, we may send you emails relating to Ivory Muse, our collections, products, journal and other updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
If you unsubscribe from marketing communications, we may still send you non-promotional communications where necessary, such as order confirmations, delivery information or communications relating to a purchase you have made.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to operate and improve the website, remember preferences and understand how visitors interact with our services.
Cookies and similar technologies may also be used for analytics, website performance and marketing purposes depending on the services and technologies used on our website.
You may be able to manage certain cookies through your browser or device settings.
How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate Ivory Muse and provide our services.
This may include:
- Ecommerce and website technology providers
- Payment processors
- Delivery and fulfilment providers
- Website hosting and cloud service providers
- Email and marketing platforms
- Analytics and website performance providers
- Customer service and business technology providers
- Professional advisers where necessary
We may also disclose information where you direct or consent to us doing so, or where disclosure is required or permitted by law.
We do not sell your personal information.
Relationship With Shopify
Shopify forms part of the ecommerce infrastructure used by Ivory Muse.
Shopify may collect and process personal information relating to your access to and use of our store in order to provide ecommerce services, facilitate transactions and support the operation of our online store.
Information you provide when interacting with our store may therefore be transmitted to or processed by Shopify and relevant service providers.
Shopify maintains its own privacy practices regarding the personal information it processes through its services.
Third-Party Services & Links
Our website may contain links to websites, social media platforms or other online services operated by third parties.
Third-party websites and services operate under their own terms and privacy practices. Ivory Muse is not responsible for the privacy or security practices of websites or platforms that we do not operate or control.
We recommend reviewing the relevant privacy policy before providing personal information to a third-party service.
Security of Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We recommend that you do not send sensitive payment or confidential information to us through unsecured communication channels.
Retention of Personal Information
We retain personal information for as long as reasonably necessary for the purpose for which it was collected.
The length of time information is retained may depend on factors such as maintaining your account, providing our services, keeping appropriate transaction and business records, resolving disputes and meeting applicable legal obligations.
When personal information is no longer reasonably required, we will take appropriate steps in relation to its retention or disposal.
Access & Correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before responding to certain requests.
Managing Your Communication Preferences
You can opt out of receiving promotional emails from Ivory Muse at any time by using the unsubscribe link provided in our marketing emails.
Opting out of promotional communications does not prevent us from contacting you about an existing order, transaction or other necessary customer service matter.
Overseas Processing
Some of the service providers and technology platforms used by Ivory Muse may store or process information outside Australia.
As a result, personal information may be transferred to or processed in other countries as part of providing our website, ecommerce, payment, communication or technology services.
The countries involved may depend on the service providers used by Ivory Muse from time to time.
Privacy Enquiries & Complaints
If you have a question or concern about how we collect, use or handle your personal information, please contact us using the details below.
Please provide enough information for us to understand your enquiry or complaint.
We will review the matter and aim to respond within a reasonable timeframe.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, technology, services, business practices or applicable requirements.
When we update this policy, the revised version will be published on our website and the Last updated date will be changed accordingly.
Contact
If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or would like to make a privacy complaint, please contact:
Ivory Muse
Email:info@ivory-muse.com.au